Effective Date: January 10, 2023
Last Updated: January 31, 2026

At Toys N Treats Box, we want every customer and their pets to have a great experience. Please review our policies before placing an order, as completing checkout means you agree to our Return & Refund Policy and related policies.

All Sales Are Final Unless Otherwise Stated

Due to the nature of our products, including consumable items, curated pet products, and subscription services, most purchases are final sale.

Subscription Boxes

Completed or shipped subscription boxes cannot be returned or refunded due to hygiene, safety, and resale restrictions.

If you or your pet are not satisfied, please contact us so we can review the situation and determine if a resolution is available. Any replacement, guidance, or store credit offered is provided at our discretion.

Subscription cancellations must be requested before shipment:

• Cancellations requested more than 48 hours after ordering are subject to a $5 restocking and processing fee.
  
• Once an order enters processing or ships, it cannot be canceled or refunded.
  

Accessories & Non-Subscription Items

Eligible accessories may be returned only if:

• The request is submitted within 2 days of the original order date
  
• The item is unused
  
• Original packaging, tags, stickers, and labels are intact
  
• The item is in resalable condition
  

Return approval is required before sending any item back.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Photos and order details may be required to review your request.

Refunds & Store Credit

Approved refunds are issued to the original payment method after returned items are received and inspected.

Shipping fees are non-refundable.

In limited approved situations, store credit may be offered instead of a refund.

High-Value Orders ($500+)

Orders over $500 are final sale once delivery is confirmed. These orders are not eligible for refunds, replacements, or disputes after confirmed delivery, including cases involving theft or lost packages after delivery.

Third-Party Products

Some products are provided by third-party brands or partners. Return, refund, and replacement eligibility may vary based on the applicable brand or supplier policies. We will assist with the resolution process when possible.

Returns & Payment Disputes

Customers must contact Toys N Treats Box before sending returns or starting a payment dispute. Unauthorized returns may not be accepted.

We reserve the right to deny returns, refunds, or future purchases in cases of excessive returns, policy abuse, or fraudulent disputes.

Contact Us

Questions about a return, refund, or order concern?

📧 info@toysntreatsbox.com
💬 Website Chat Support

For complete details, please review our full Return & Refund Policy, Shipping Policy, Store Credit Policy, and Terms & Conditions.