Effective Date: 1.10.2023
Last Updated: 8.1.2026

This Return & Refund Policy applies to all purchases made through Toys N Treats Box (“we,” “us,” “our”).

By completing checkout, you acknowledge that you have read, understood, and agreed to this policy and all related policies, including but not limited to our Shipping Policy, Chargeback Policy, Terms & Conditions, and Store Credit Policy.

Nothing in this policy is intended to limit, waive, or exclude any rights or remedies that cannot legally be limited, waived, or excluded under applicable law.

1. Policy Acceptance at Checkout

By completing a purchase on our website, you expressly agree to all terms governing:

• Returns
• Refunds
• Store credits
• Shipping & delivery
• Chargebacks and payment disputes
• Subscription terms
• High-value order restrictions

Failure to read these policies does not exempt customers from compliance.

2. All Sales & General Policy Overview

Due to the nature of our products, including consumables, perishable goods, live animals, curated pet items, and subscription services, all sales are final unless explicitly stated in this policy or otherwise required by applicable law.

Customers are responsible for reviewing product descriptions, product-specific restrictions, and all applicable policies prior to completing their purchase.

Where a product is specifically identified as eligible for return, the applicable return requirements, deadlines, shipping responsibilities, and fees described in this policy will apply.

Perishable, Consumable & Live-Animal Products

The following categories are non-refundable and non-returnable at all times, to the maximum extent permitted by applicable law:

• Live animals or live specimens
• Perishable goods
• Food and treats
• Consumable pet products
• Products intended for consumption or ingestion
• Products with a limited shelf life
• Products that cannot reasonably be resold due to health, safety, sanitation, hygiene, or biosecurity concerns
• Any other product specifically identified at the time of purchase as non-refundable or final sale

Because of the nature of these products, Toys N Treats Box cannot accept returns or provide refunds based solely on customer preference, change of mind, dissatisfaction after delivery, ordering the wrong product, failure to use the product, or failure to properly store, handle, or use the product after delivery.

Customers are responsible for reviewing product descriptions and any product-specific restrictions before completing a purchase.

If a customer believes a perishable, consumable, or live-animal product was damaged, defective, incorrectly supplied, materially misrepresented, or otherwise subject to a legally protected consumer remedy, the customer must contact Toys N Treats Box promptly so the issue can be reviewed and addressed in accordance with applicable law.

Nothing in this section is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.

3. Order Cancellation Policy

Standard Orders — Non-EU Customers

Orders may be canceled without requiring a refund request only if the cancellation is submitted within 15 minutes of placing the order.

Once the 15-minute cancellation period has expired, the order is considered finalized and may not be canceled through the standard cancellation process.

After the 15-minute cancellation period has expired, any request to cancel an order must be submitted through the standard refund request procedure and is subject to review and approval by Toys N Treats Box.

If a post-15-minute cancellation request is approved, the cancellation will be treated as an approved voluntary refund/cancellationand will be subject to all applicable provisions of this Return & Refund Policy, including any applicable 10% restocking and processing fee, return or processing costs, payment-provider fees, and applicable currency-exchange variance, to the maximum extent permitted by applicable law.

Approval of a cancellation request is not guaranteed and may depend on whether the order can still be canceled with the applicable supplier, fulfillment partner, or payment provider.

Customers should not assume that an order can be canceled merely because it has not yet shipped.

EU Customers

EU customers may cancel an unfulfilled order within 15 minutes of placing the orderthrough the standard cancellation process.

After the 15-minute cancellation period has expired, the order is considered finalized for purposes of the standard cancellation process.

Any subsequent request to cancel an unfulfilled order must be submitted through the standard refund request procedure and is subject to review and approval by Toys N Treats Box.

If a post-15-minute cancellation request is approved, the cancellation will be treated as an approved voluntary refund/cancellation, subject to applicable law and all applicable provisions of this Return & Refund Policy.

Where applicable law permits, any applicable restocking or processing fee, return or processing costs, payment-provider fees, or currency-exchange variance may be deducted from the refund.

A 10% restocking and processing fee will not be imposed where applicable law prohibits such a fee or requires the customer to receive a refund or other remedy without such a deduction.

Approval of a cancellation request is not guaranteed and may depend on whether the order can still be canceled with the applicable supplier, fulfillment partner, or payment provider.

Nothing in this section limits, waives, or excludes any mandatory statutory cancellation, withdrawal, refund, or other consumer rights that cannot legally be limited, waived, or excluded.

4. Subscription Boxes — Final Sale

Completed or Shipped Toys N Treats Box Subscription Boxes

Completed or shipped Toys N Treats Box Subscription Boxes are final sale and non-refundable, except where a refund or other remedy is required by applicable law.

This applies to all:

• Recurring subscription boxes
• One-time subscription boxes
• Promotional subscription boxes
• Limited-edition subscription boxes

Subscription boxes cannot be returned due to hygiene, safety, and resale restrictions, except where applicable law provides otherwise.

Customer Issue

If you or your fur baby are not satisfied, please contact our team so we can review the issue and attempt to make it right where appropriate.

📧 Email: info@toysntreatsbox.com
💬 Website Chat

Any resolution, including replacement, guidance, or store credit, is provided at our sole discretion and does not constitute a refund obligation, except where otherwise required by applicable law.

5. Toys N Treats Box Subscription Cancellations — Before Shipment

Subscription orders may be canceled before shipment.

Cancellations requested more than 48 hours after order placement are subject to a $5 restocking and processing fee, where permitted by applicable law.

Once a subscription order has entered processing or shipped, it is final sale and cannot be canceled or refunded, except where otherwise required by applicable law.

6. Toys N Treats Box Accessories & Non-Subscription Items

Accessories and other specifically eligible non-subscription products may be eligible for return only if all applicable conditions below are satisfied.

Non-EU Customers

For regular orders shipped to customers outside the EU, the return request must be submitted within 2 calendar days of delivery.

The item must:

• Be unused
• Be returned in its original packaging
• Have all tags, stickers, and labels intact
• Be in resalable condition
• Have an approved return authorization from Toys N Treats Box before being shipped back

Approved voluntary returns for non-EU customers are subject to:

• Customer-paid return shipping
• A 10% restocking and processing fee deducted from the eligible merchandise refund

Shipping fees are non-refundable except where otherwise required by applicable law.

Returns that fail to meet any applicable condition will be denied.

EU Customers

For EU customers purchasing goods to which a statutory right of withdrawal applies, the customer may exercise the applicable right of withdrawal within 14 days from the date of delivery, subject to applicable law and any statutory exceptions.

The customer is responsible for the direct cost of returning the goods where permitted by applicable law and where the customer was properly informed of that responsibility before purchase.

A 10% restocking and processing fee may apply only where permitted by applicable law.

This fee will not be imposed where applicable law prohibits a restocking or processing fee in connection with the customer's exercise of a statutory withdrawal right.

Where permitted by applicable law, Toys N Treats Box may account for diminished value resulting from handling of returned goods beyond what was reasonably necessary to inspect their nature, characteristics, and functioning.

Nothing in this section is intended to reduce or eliminate any mandatory EU or national consumer rights.

Returns that fail to meet applicable legal or policy requirements may be denied to the extent permitted by law.

7. Third-Party Brands & Vendor Products

To provide the best possible experience and product variety, Toys N Treats Box offers a wide selection of products from multiple trusted brands and partners.

For items that are not directly manufactured or fulfilled by Toys N Treats Box, returns, refunds, and replacements may be processed in accordance with the policies of the respective brand, supplier, or fulfillment partner.

By purchasing these products, you acknowledge and agree that:

• Return eligibility, timeframes, and conditions may vary depending on the brand.
• Certain items may be subject to the original manufacturer's return or warranty policy.
• Toys N Treats Box will facilitate the return or resolution process where applicable, but final decisions may be governed by the third-party provider's policies.
• For all orders, any cancellation requested after the order is confirmed after processing payment must be submitted through the refund request procedure.
• If a return or refund is approved, the refund may be reduced by applicable processing fees, permitted restocking fees, and applicable exchange-rate variance, subject to applicable law and the terms of this policy.
• A 10% restocking and processing fee deducted from the eligible merchandise refund if refund is approved.
  

We work closely with our partners to ensure a smooth and fair resolution process and will always do our best to support our customers in reaching a satisfactory outcome.

8. Return Authorization Required

All returns require prior authorization.

Unauthorized returns will not be accepted or processed.

Customers must contact support before sending any items back.

Return instructions will be provided once eligibility is confirmed.

Sending an item back without receiving prior authorization does not create an obligation for Toys N Treats Box to issue a refund.

9. Return Shipping Responsibility

Customers are responsible for all return shipping costs, unless otherwise stated in writing by Toys N Treats Box or otherwise required by applicable law.

Shipping fees are non-refundable except where applicable law requires otherwise.

We strongly recommend using a trackable return shipping method.

Toys N Treats Box is not responsible for items lost or damaged during a customer-arranged return shipment when the customer has not used the return method or instructions provided by Toys N Treats Box.

10. Refunds, Restocking Fees & Store Credit

Standard Refund Rule

Approved refunds are issued to the original payment method used at checkout, unless otherwise permitted or required by applicable law.

Refunds are processed only after returned items are received and inspected, except where applicable law requires a different refund procedure or timing.

For eligible voluntary returns that are not being made pursuant to a mandatory statutory consumer right, Toys N Treats Box may deduct a 10% restocking and processing fee from the eligible merchandise refund.

This 10% restocking and processing fee is intended to cover reasonable costs associated with receiving, inspecting, processing, restocking, repackaging, and administering an eligible voluntary return.

The 10% restocking and processing fee does not apply to the extent that applicable law prohibits such a fee or requires the customer to receive a refund or other remedy without such a deduction.

Statutory Refunds and Consumer Rights

Where a customer is exercising a mandatory statutory right to a refund, return, cancellation, withdrawal, replacement, repair, or other consumer remedy — including rights relating to defective, damaged, incorrectly supplied, or materially misrepresented goods — any deduction from the customer's refund will be limited to amounts expressly permitted by applicable law.

Toys N Treats Box will not use the 10% restocking and processing fee to reduce a refund where doing so would unlawfully interfere with a customer's statutory rights.

Accordingly, the 10% fee is intended primarily for voluntary eligible returns, and not as a blanket fee imposed on every type of refund.

Currency Exchange Rate Variance

For any order where payment was made in a currency other than United States Dollars (USD), the amount ultimately received by the customer upon refund may differ from the exact amount originally paid.

Currency exchange rates may fluctuate between the date the original payment was processed and the date the refund is processed or received by the customer's financial institution or payment provider.

As a result, Toys N Treats Box does not guarantee that a refund processed in a non-USD currency will result in the customer receiving the exact same numerical amount in their local currency that was originally charged.

The customer may receive more or less than the exact amount originally paid in their local currency as a result of currency exchange-rate fluctuations.

Any difference resulting solely from currency conversion or exchange-rate fluctuations may affect the amount ultimately received by the customer.

Where a payment processor, bank, card issuer, or other financial institution applies a currency-conversion charge or other fee, that charge may also affect the amount ultimately received by the customer.

Toys N Treats Box is not responsible for fees independently imposed by a customer's financial institution or payment provider.

However, Toys N Treats Box will not deduct or impose any processing fee, currency fee, restocking fee, or other charge that is prohibited by applicable law.

Store Credit — Exceptions Only

In limited cases where an exception to this policy is approved, store credit may be issued instead of a refund, at our sole discretion, except where applicable law requires a monetary refund.

11. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• You must notify us within 48 hours of delivery.
• Photos and order details may be required.
• Claims submitted outside this window may not be eligible for resolution, except where applicable law provides otherwise.

A 10% restocking and processing fee will not be deducted from an approved remedy for a damaged, defective, incorrect, or materially nonconforming product where applicable law prohibits such a deduction.

Customers should contact Toys N Treats Box as soon as possible after discovering any issue with an order.

12. High-Value Orders ($500+)

For fraud prevention and dispute protection:

All orders with a total value over $500 USD are final sale once delivered, except where applicable law provides a mandatory right of return, withdrawal, refund, replacement, or other remedy.

High-value orders are non-returnable and non-refundable upon delivery, to the maximum extent permitted by applicable law, including cases of:

• Theft
• Loss after delivery
• “Porch piracy” or stolen packages

Carrier delivery confirmation and/or signature confirmation constitutes proof of fulfillment.

No refunds, replacements, or chargebacks will be honored once delivery is confirmed, except where required by applicable law or where Toys N Treats Box determines that the order was not properly fulfilled.

13. Non-Refundable Items & Situations

The following are non-refundable and non-returnable at all times, to the maximum extent permitted by applicable law:

Perishable, Consumable & Live-Animal Products

• Live animals or live specimens
• Perishable goods
• Food and treats
• Consumable products
• Products intended for consumption or ingestion
• Products with a limited shelf life
• Products that cannot reasonably be resold because of health, safety, sanitation, hygiene, or biosecurity concerns

These products are not eligible for return or refund due to:

• Customer preference
• Change of mind
• Ordering the wrong product
• Failure to use the product
• Dissatisfaction after delivery
• Failure to properly store, handle, or use the product after delivery

Other Non-Refundable Items & Situations

The following are also non-refundable or final sale to the maximum extent permitted by applicable law:

• Completed or shipped subscription boxes
• High-value orders over $500 after confirmed delivery
• Items returned outside the applicable approved return window
• Items missing original packaging, tags, or stickers
• Shipping fees, except where otherwise required by applicable law
• Permitted processing fees and restocking fees
• Exchange-rate variances resulting from currency conversion
• Orders marked as delivered by the carrier
• Orders affected by incorrect or incomplete customer address information
• Products specifically identified at the time of purchase as final sale or non-refundable

Where an item is legally required to be refunded or otherwise remedied because it is defective, damaged, incorrectly supplied, materially misrepresented, or otherwise subject to a mandatory consumer remedy, Toys N Treats Box will comply with applicable law.

Nothing in this section eliminates, restricts, or waives any mandatory statutory rights that cannot legally be excluded or restricted.

14. Chargebacks & Payment Disputes (Shopify-Powered Store)

Customers agree to contact Toys N Treats Box before initiating any chargeback or payment dispute.

We actively dispute invalid disputes submitted through:

• Credit & debit card networks, including but not limited to Visa, Mastercard, American Express, and Discover
• Shopify Payments
• Stripe
• PayPal

Chargebacks related to:

• Non-refundable items
• Subscription boxes
• High-value orders
• Orders confirmed as delivered

will be contested using order records, delivery confirmation, tracking data, IP logs, and customer communications.

Nothing in this section prevents a customer from exercising any rights that cannot legally be waived or restricted.

15. Abuse of Returns, Refunds, or Disputes

We reserve the right to:

• Deny future returns or refunds
• Restrict or terminate customer accounts
• Refuse service

in cases of excessive returns, policy abuse, fraudulent activity, or fraudulent dispute behavior, to the extent permitted by applicable law.

16. Contact Information

For return, refund, cancellation, or satisfaction inquiries, contact us at:

📧 info@toysntreatsbox.com

💬 Website Chat Support