Return & Refund Policy

Effective Date: 1.10.2023
Last Updated: 1.31.26

This Return & Refund Policy applies to all purchases made through Toys N Treats Box (“we,” “us,” “our”).
By completing checkout, you acknowledge that you have read, understood, and agreed to this policy and all related policies, including but not limited to our Shipping Policy, Chargeback Policy, Terms & Conditions, and Store Credit Policy.

1. Policy Acceptance at Checkout

By completing a purchase on our website, you expressly agree to all terms governing:

• 
  Returns
  
• 
  Refunds
  
• 
  Store credits
  
• 
  Shipping & delivery
  
• 
  Chargebacks and payment disputes
  
• 
  Subscription terms
  
• 
  High-value order restrictions
  

Failure to read these policies does not exempt customers from compliance.

2. All Sales & General Policy Overview

Due to the nature of our products, including consumables, curated pet items, and subscription services, all sales are final unless explicitly stated in this policy.

Customers are responsible for reviewing product details and policy terms prior to purchase.

3. Subscription Boxes (Final Sale)

Completed or Shipped Subscription Boxes

• 
  Completed or shipped subscription boxes are final sale and non-refundable.
  
• 
  This applies to all recurring, one-time, promotional, or limited-edition subscription boxes.
  

Subscription boxes cannot be returned due to hygiene, safety, and resale restrictions.

Customer Satisfaction Commitment

Your pet’s happiness matters to us. If you or your fur baby are not satisfied, please contact our team so we can review the issue and attempt to make it right where appropriate.

📧 Email: info@toysntreatsbox.com
💬 Website Chat

Any resolution (replacement, guidance, or store credit) is provided at our sole discretion and does not constitute a refund obligation.

4. Subscription Cancellations (Before Shipment)

• 
  Subscription orders may be canceled before shipment.
  
• 
  Cancellations requested more than 48 hours after order placement are subject to a $5 restocking and processing fee.
  
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  Once a subscription order has entered processing or shipped, it is final sale and cannot be canceled or refunded.
  

5. Accessories & Non-Subscription Items

Accessories may be eligible for return only if all conditions below are met:

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  Return request submitted within 2 days of the original order date
  
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  Item is unused
  
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  Item is returned in original packaging
  
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  All tags, stickers, and labels are intact
  
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  Item is in resalable condition
  

Returns that fail to meet any of these conditions will be denied.

6. Return Authorization Required

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  All returns require prior authorization.
  
• 
  Unauthorized returns will not be accepted or processed.
  
• 
  Customers must contact support before sending any items back.
  

Return instructions will be provided once eligibility is confirmed.

7. Return Shipping Responsibility

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  Customers are responsible for all return shipping costs, unless otherwise stated in writing by Toys N Treats Box.
  
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  Shipping fees are non-refundable.
  
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  We strongly recommend using a trackable return shipping method.
  

8. Refunds & Store Credit

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  Approved refunds are issued to the original payment method used at checkout.
  
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  Refunds are processed only after returned items are received and inspected.
  
• 
  Shipping charges are non-refundable.
  

Store Credit (Exceptions Only)

In limited cases where an exception to this policy is approved, store credit may be issued instead of a refund, at our sole discretion.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

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  You must notify us within 48 hours of delivery
  
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  Photos and order details may be required
  

Claims submitted outside this window may not be eligible for resolution.

10. High-Value Orders ($500+)

For fraud prevention and dispute protection:

• 
  All orders with a total value over $500 USD are final sale once delivered.
  
• 
  High-value orders are non-returnable and non-refundable upon delivery, including cases of:
  
  
  Theft
  
  
  Loss after delivery
  
  
  “Porch piracy” or stolen packages
  
  
  

Carrier delivery confirmation and/or signature confirmation constitutes proof of fulfillment.
No refunds, replacements, or chargebacks will be honored once delivery is confirmed.

11. Non-Refundable Items & Situations

The following are not eligible for return or refund under any circumstances:

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  Completed or shipped subscription boxes
  
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  Consumable items (including treats)
  
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  High-value orders over $500 after confirmed delivery
  
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  Items returned outside the approved return window
  
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  Items missing original packaging, tags, or stickers
  
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  Shipping fees
  
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  Orders marked as delivered by the carrier
  
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  Orders affected by incorrect or incomplete customer address information
  

12. Chargebacks & Payment Disputes (Shopify-Powered Store)

Customers agree to contact Toys N Treats Box before initiating any chargeback or payment dispute.

We actively dispute invalid disputes submitted through:

• 
  Credit & debit card networks (Included but not limited to Visa, Mastercard, American Express, Discover)
  
• 
  Shopify Payments
  
• 
  Stripe
  
• 
  PayPal
  

Chargebacks related to:

• 
  Non-refundable items
  
• 
  Subscription boxes
  
• 
  High-value orders
  
• 
  Orders confirmed as delivered
  

will be contested using order records, delivery confirmation, tracking data, IP logs, and customer communications.

13. Abuse of Returns, Refunds, or Disputes

We reserve the right to:

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  Deny future returns or refunds
  
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  Restrict or terminate customer accounts
  
• 
  Refuse service
  

in cases of excessive returns, policy abuse, or fraudulent dispute behavior.

14. Contact Information

For return, refund, or satisfaction inquiries, contact us at:

📧 info@toysntreatsbox.com
💬 Website Chat Support

Shipping Policy

Effective Date: 1.10.2023
Last Updated: 1.31.26

This Shipping Policy applies to all orders placed with Toys N Treats Box. By completing a purchase, you acknowledge and agree to the terms outlined below.

1. Products Covered

This policy applies to:

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  Physical products
  
• 
  Subscription boxes
  
• 
  Made-to-order items
  
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  Pre-orders
  
• 
  Custom items
  

Processing and delivery timelines may vary by product type and are disclosed at the time of purchase.

2. Shipping Destinations

We currently ship to:

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  Domestic: United States
  
• 
  International: Select countries in Europe, Asia, and the Pacific region
  

Shipping availability may vary based on product, destination, and carrier limitations.

3. Order Processing Time

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  Orders are processed within 1–5 business days after payment confirmation.
  
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  Orders may be processed on weekends, excluding major U.S. holidays.
  
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  Processing time does not include shipping or transit time.
  
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  Made-to-order, pre-order, and custom items may require additional processing time, which is disclosed prior to purchase.
  

4. Shipping Carriers & Methods

Orders are shipped using one or more of the following carriers. Additional carriers may be used for international orders:

• 
  USPS
  
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  UPS
  
• 
  FedEx
  
• 
  DHL
  

Shipping methods, costs, and estimated delivery windows are displayed at checkout. Expedited shipping may be available for select orders.

5. Delivery Timeframes (Estimates Only)

Estimated delivery times after shipment:

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  Domestic: 3–7 business days
  
• 
  International: Varies by destination and customs processing
  

All delivery timeframes are estimates only and are not guaranteed. Delays caused by carriers, customs authorities, weather conditions, labor disruptions, or other events outside our control do not constitute grounds for refunds, replacements, or chargebacks.

6. Shipping Costs

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  Subscription Boxes: Free shipping on the entire order
  
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  All Other Orders: Shipping rates are calculated at checkout using discounted carrier rates
  

Shipping charges are non-refundable once an order has shipped.

7. Tracking, Delivery Confirmation & Proof of Fulfillment

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  All orders include tracking information, provided via email once shipped.
  
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  Orders with a total value over $500 USD require signature confirmation upon delivery.
  
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  Carrier delivery confirmation, tracking scans, and/or signature confirmation constitute proof of successful fulfillment.
  

For the purposes of dispute resolution with payment processors and issuing banks, delivery confirmation is considered conclusive evidence that the order was delivered as agreed.

8. High-Value Orders

For fraud prevention and dispute mitigation:

• 
  Orders over $500 USD may require identity verification, signature confirmation, or additional security checks.
  
• 
  Failure to complete required verification may result in order cancellation.
  

High-value orders confirmed as delivered are not eligible for “item not received” claims or chargebacks.

9. Subscription Orders & Recurring Shipments

• 
  Subscription shipments follow the shipping and delivery terms outlined in this policy.
  
• 
  Free shipping applies to subscription boxes as stated at checkout.
  
• 
  Address accuracy is the responsibility of the subscriber.
  
• 
  Missed deliveries, returned packages, or delays caused by incorrect address information do not qualify for refunds or chargebacks. A re-shipping fee will apply that is for the cost to re-ship the package to an updated address.
  

Subscription disputes are evaluated using shipment records, tracking data, and delivery confirmation.

10. Lost, Delayed, or Stolen Packages

Carrier Delays

Toys N Treats Box is not responsible for carrier delays.
Once an order is handed to the carrier, transit time and delivery are outside our control.

Lost Packages

If a carrier officially confirms a package as lost:

• 
  We may offer a replacement or refund, at our sole discretion, after the carrier investigation is completed.
  

Stolen Packages (Porch Theft)

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  Packages marked “Delivered” by the carrier are considered successfully delivered.
  
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  Toys N Treats Box is not responsible for stolen packages after confirmed delivery.
  
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  Replacement or refund for stolen packages is not guaranteed and is reviewed on a case-by-case basis.
  

Customers are encouraged to select secure delivery locations and signature confirmation when available.

11. Incorrect Address & Undeliverable Packages

Customers are solely responsible for providing accurate shipping information at checkout.

Incorrect Address

• 
  Orders shipped to an incorrect or incomplete address are not eligible for refunds.
  
• 
  Re-shipping requires payment of an additional shipping fee.
  

Returned as Undeliverable

If an order is returned due to address issues or failed delivery attempts:

• 
  Original shipping fees are non-refundable
  
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  Re-shipping fees apply, or
  
• 
  A refund may be issued minus shipping and applicable handling fees, at our discretion
  

12. International Shipping, Customs, Duties & Taxes

International orders may be subject to:

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  Customs inspections
  
• 
  Import duties
  
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  Taxes or fees imposed by the destination country
  

Toys N Treats Box does not collect, pay, or reimburse customs duties, import taxes, or international fees.
These charges are the sole responsibility of the customer.

Orders refused, delayed, or abandoned due to unpaid customs fees are not eligible for refunds or chargebacks.

13. Disclaimer of Responsibility

To the fullest extent permitted by law, Toys N Treats Box is not responsible for:

• 
  Customs fees, import duties, or international taxes
  
• 
  Carrier delays or operational disruptions
  
• 
  Porch theft or loss after confirmed delivery
  
• 
  Government actions, customs holds, or force majeure events
  

Delivery confirmation provided by the carrier constitutes full fulfillment of our shipping obligation.

14. Payment Processors, Chargebacks & Disputes

We actively dispute invalid chargebacks submitted through:

• 
  Credit & debit card networks (Not limited to Visa, Mastercard, American Express, Discover)
  
• 
  Stripe
  
• 
  PayPal
  
• 
  Other supported payment processors
  

Chargeback claims alleging:

• 
  Non-delivery after confirmed delivery
  
• 
  Unauthorized transactions with matching order, IP, and delivery data
  
• 
  Failure to receive items due to customs refusal or address errors
  

will be contested using shipping records, tracking data, delivery confirmation, IP logs, and customer communication history.

Customers agree to contact Toys N Treats Box prior to initiating a dispute or chargeback.

15. Contact Information

For shipping-related inquiries, contact us at:

Email: info@toysntreatsbox.com
Response Time: Within 24-48 business hours

Purchase Options Cancellation Policy

Effective Date: 1.10.2023
Last Updated: 1.31.26

This Cancellation Policy explains how cancellations apply to purchases made through Toys N Treats Box, including subscriptions, pre-orders, and try-before-you-buy offers.

By completing checkout, you agree to this Cancellation Policy and all related policies, including our Return & Refund Policy, Shipping Policy, and Terms & Conditions.

1. General Cancellation Terms

• 
  Cancellation eligibility depends on the type of purchase and the order status.
  
• 
  Once an order has entered processing or has shipped, it may no longer be eligible for cancellation.
  
• 
  Cancellation requests must be submitted through your customer account or by contacting our support team.
  

📧 info@toysntreatsbox.com
💬 Website Chat

2. Subscriptions

Subscription Overview

When you purchase a subscription, you agree to receive recurring deliveries based on the frequency and duration selected at checkout.

• 
  Payment details are stored securely.
  
• 
  You will be charged for each shipment unless you choose a prepaid option.
  
• 
  Some subscriptions may automatically renew at the end of their term.
  

Managing or Canceling a Subscription

You may cancel or modify your subscription at any time before the next billing or shipment date by:

• 
  Using the link in your order confirmation email, or
  
• 
  Logging into your customer account and managing your subscription settings
  

Important Subscription Terms

• 
  Cancellation applies to future shipments only.
  
• 
  Any subscription order that has already entered processing or shipped is final sale and cannot be canceled.
  
• 
  See our Return & Refund Policy for details on refunds, which generally do not apply to completed subscription boxes.
  

3. Pre-Orders

What Is a Pre-Order

A pre-order is the purchase of an item that is:

• 
  Out of stock, or
  
• 
  Not yet released or available in inventory
  

For pre-orders:

• 
  We may collect no payment, a partial deposit, or full payment at checkout.
  
• 
  Your payment method may be securely stored and charged at a later date once the item is ready to ship.
  

Canceling a Pre-Order

• 
  Pre-orders may be canceled only if they have not yet been fulfilled or shipped.
  
• 
  If a pre-order is canceled before fulfillment, any eligible payment collected will be refunded according to our Return & Refund Policy.
  
• 
  Once a pre-order has been fulfilled or shipped, it cannot be canceled.
  

Refund requests for fulfilled pre-orders are governed strictly by our Return & Refund Policy.

4. Try Before You Buy (If Applicable)

If a try-before-you-buy option is offered:

• 
  Customers must follow the specific instructions and timelines disclosed at checkout.
  
• 
  Failure to return eligible items within the allowed trial period may result in the full charge being applied.
  
• 
  Cancellation eligibility ends once the trial period expires or the order is finalized.
  

Try-before-you-buy transactions are subject to authorization holds and final charges as outlined at checkout.

5. Cancellation Fees & Processing

• 
  Certain cancellations may be subject to processing or restocking fees, as disclosed at checkout or in related policies.
  
• 
  Fees may be deducted from any eligible refund.
  

6. Relationship to Other Policies

This Cancellation Policy works in conjunction with:

• 
  Return & Refund Policy
  
• 
  Shipping Policy
  
• 
  Chargeback Policy
  
• 
  Subscription Terms
  

In the event of a conflict, the more restrictive policy shall apply.

7. Chargebacks & Disputes

Customers agree to contact Toys N Treats Box prior to initiating any chargeback or payment dispute.

Chargebacks related to and not limited to the following:

• 
  Properly disclosed subscription renewals
  
• 
  Fulfilled pre-orders
  
• 
  Orders canceled outside the allowed cancellation window
  

will be disputed using order records, timestamps, policy acceptance logs, and delivery confirmation where applicable.

8. Policy Enforcement

We reserve the right to:

• 
  Deny cancellation requests that fall outside the allowed window
  
• 
  Limit or refuse service in cases of repeated cancellations or abuse
  
• 
  Modify this policy at any time without prior notice
  

9. Contact Information

For cancellation-related questions, contact us at:

📧 info@toysntreatsbox.com
💬 Website Chat Support