Shipping policy

Shipping Policy

Effective Date: 1.10.2023
Last Updated: 1.31.26

This Shipping Policy applies to all orders placed with Toys N Treats Box. By completing a purchase, you acknowledge and agree to the terms outlined below.

1. Products Covered

This policy applies to:

  • Physical products

  • Subscription boxes

  • Made-to-order items

  • Pre-orders

  • Custom items

Processing and delivery timelines may vary by product type and are disclosed at the time of purchase.

2. Shipping Destinations

We currently ship to:

  • Domestic: United States

  • International: Select countries in Europe, Asia, and the Pacific region

Shipping availability may vary based on product, destination, and carrier limitations.

3. Order Processing Time - Toys N Treats Box Fulfillment

  • Orders are processed within 1–5 business days after payment confirmation.

  • Orders may be processed on weekends, excluding major U.S. holidays.

  • Processing time does not include shipping or transit time.

  • Made-to-order, pre-order, and custom items may require additional processing time, which is disclosed prior to purchase.

4. Order Processing Time - Third-Party Brands & Partner Fulfillment

To offer a wide variety of products, Toys N Treats Box partners with multiple trusted brands and suppliers.

For items not directly fulfilled by Toys N Treats Box, processing and shipping times may vary depending on the respective brand or fulfillment partner.

By placing an order, you acknowledge and agree that:

  • Shipping timelines may differ from standard Toys N Treats Box processing and delivery estimates  
  • Some items may ship separately and arrive in multiple packages  
  • Tracking information may be provided in multiple updates depending on fulfillment source  

While we work closely with our partners to ensure timely delivery, shipping speed and handling for third-party products are subject to the policies and operations of the respective brand or supplier.

5. Shipping Carriers & Methods

Orders are generally shipped using one or more of the following carriers. Additional carriers may be used for domestic or international orders as necessary:

  • USPS

  • UPS

  • FedEx

  • DHL

Shipping methods, costs, and estimated delivery windows are displayed at checkout. Expedited shipping may be available for select orders.

6. Delivery Timeframes (Estimates Only)

Estimated delivery times after shipment:

  • Domestic: 3–7 business days

  • International: Varies by destination and customs processing

All delivery timeframes are estimates only and are not guaranteed. Delays caused by carriers, customs authorities, weather conditions, labor disruptions, or other events outside our control do not constitute grounds for refunds, replacements, or chargebacks.

7. Shipping Costs

  • Subscription Boxes: Free shipping on the entire order

  • All Other Orders: Shipping rates are calculated at checkout using discounted carrier rates

Shipping charges are non-refundable once an order has shipped.

8. Tracking, Delivery Confirmation & Proof of Fulfillment

  • All orders include tracking information, provided via email once shipped.

  • Orders with a total value over $500 USD require signature confirmation upon delivery.

  • Carrier delivery confirmation, tracking scans, and/or signature confirmation constitute proof of successful fulfillment.

For the purposes of dispute resolution with payment processors and issuing banks, delivery confirmation is considered conclusive evidence that the order was delivered as agreed.

9. High-Value Orders

For fraud prevention and dispute mitigation:

  • Orders over $500 USD may require identity verification, signature confirmation, or additional security checks.

  • Failure to complete required verification may result in order cancellation.

High-value orders confirmed as delivered are not eligible for “item not received” claims or chargebacks.

10. Subscription Orders & Recurring Shipments

  • Subscription shipments follow the shipping and delivery terms outlined in this policy.

  • Free shipping applies to subscription boxes as stated at checkout.

  • Address accuracy is the responsibility of the subscriber.

  • Missed deliveries, returned packages, or delays caused by incorrect address information do not qualify for refunds or chargebacks. A re-shipping fee will apply that is for the cost to re-ship the package to an updated address.

Subscription disputes are evaluated using shipment records, tracking data, and delivery confirmation.

11. Lost, Delayed, or Stolen Packages

Carrier Delays

Toys N Treats Box is not responsible for carrier delays.
Once an order is handed to the carrier, transit time and delivery are outside our control.

Lost Packages

If a carrier officially confirms a package as lost:

  • We may offer a replacement or refund, at our sole discretion, after the carrier investigation is completed.

Stolen Packages (Porch Theft)

  • Packages marked “Delivered” by the carrier are considered successfully delivered.

  • Toys N Treats Box is not responsible for stolen packages after confirmed delivery.

  • Replacement or refund for stolen packages is not guaranteed and is reviewed on a case-by-case basis.

Customers are encouraged to select secure delivery locations and signature confirmation when available.

12. Incorrect Address & Undeliverable Packages

Customers are solely responsible for providing accurate shipping information at checkout.

Incorrect Address

  • Orders shipped to an incorrect or incomplete address are not eligible for refunds.

  • Re-shipping requires payment of an additional shipping fee.

Returned as Undeliverable

If an order is returned due to address issues or failed delivery attempts:

  • Original shipping fees are non-refundable

  • Re-shipping fees apply, or

  • A refund may be issued minus shipping and applicable handling fees, at our discretion

13. International Shipping, Customs, Duties & Taxes

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Taxes or fees imposed by the destination country

Toys N Treats Box does not collect, pay, or reimburse customs duties, import taxes, or international fees.
These charges are the sole responsibility of the customer.

Orders refused, delayed, or abandoned due to unpaid customs fees are not eligible for refunds or chargebacks.

14. Disclaimer of Responsibility

To the fullest extent permitted by law, Toys N Treats Box is not responsible for:

  • Customs fees, import duties, or international taxes

  • Carrier delays or operational disruptions

  • Porch theft or loss after confirmed delivery

  • Government actions, customs holds, or force majeure events

Delivery confirmation provided by the carrier constitutes full fulfillment of our shipping obligation.

15. Payment Processors, Chargebacks & Disputes

We actively dispute invalid chargebacks submitted through:

  • Credit & debit card networks (Not limited to Visa, Mastercard, American Express, Discover)

  • Stripe

  • PayPal

  • Other supported payment processors

Chargeback claims alleging:

  • Non-delivery after confirmed delivery

  • Unauthorized transactions with matching order, IP, and delivery data

  • Failure to receive items due to customs refusal or address errors

will be contested using shipping records, tracking data, delivery confirmation, IP logs, and customer communication history.

Customers agree to contact Toys N Treats Box prior to initiating a dispute or chargeback.

16. Contact Information

For shipping-related inquiries, contact us at:

Email: info@toysntreatsbox.com
Response Time: Within 24-48 business hours